Refund policy

At mustshop.in, we are committed to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes things don't work out, which is why we offer a hassle-free 7-day return policy. Our goal is to ensure you're completely satisfied with your purchase. Please take a moment to review our detailed return and refund policy below.

1. Returns

We accept returns for products within 7 days from the date of delivery. If, for any reason, you are not satisfied with your purchase, you may return the product in accordance with the following guidelines:

  • Eligibility: To qualify for a return, the return only accepted for  received damaged or defective products and the product must be unused, in its original condition, and in its original packaging. All tags, labels, and protective seals should be intact.
  • Approval Process: Once we receive your return request, our customer service team will assess your case and provide you with detailed instructions on how to return the item.
  • Return Shipping: Customers are responsible for the return shipping cost unless the product is defective or was delivered incorrectly. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee receipt of your returned item if it is not tracked.

2. Refunds

Once we receive your returned product and inspect it, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following regarding refunds:

  • Refund Processing Time: After we receive your return, the refund will be processed within 5-7 business days. The time it takes for the funds to appear in your account will depend on your payment provider.
  • Partial Refunds: In certain cases, such as when the returned item shows signs of wear or damage, a partial refund may be issued. If you receive a partial refund, you will be notified via email with a breakdown of the refund amount.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item. This helps ensure a smooth transaction and faster processing time.

4. Non-Returnable Items

There are certain items that we cannot accept for return due to hygiene, safety, or legal reasons. These include:

  • Personalized or Customized Products (items made to order or customized specifically for you).
  • Opened or Used Items (unless defective).
  • Gift Cards and digital downloads.
  • Health and Beauty Products (if the seal has been broken).

5. Damaged, Defective, or Incorrect Items

We take great care to ensure all our products are of the highest quality. However, if you receive a damaged, defective, or incorrect item, In such cases, we will cover the return shipping costs and either provide a full refund or send a replacement product, as per your preference.

To expedite the process, kindly include the following in your email:

  • Clear photos of the damaged or defective item.
  • The packaging it was delivered in.
  • A description of the issue.

Once we verify the condition of the item, we will guide you through the return or replacement process and make sure the issue is resolved promptly.

6. Refund Exceptions

Please note the following exceptions:

  • Sale or Promotional Items: Refunds are only available for sale or promotional items that are returned in accordance with the terms of this policy.
  • Shipping Charges: Shipping fees are non-refundable unless the product is defective or we made an error with your order.